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Terms & Conditions

Further Purchasing Information

Jemappliances.co.uk is a site operated by Taurus Appliances Limited. We are registered in England and Wales under company number 05652784 and with our registered office at 2nd Floor, 145 – 157 St John Street, London, EC1V 4PY. Our site is only intended for use by people resident in the UK. We do not accept orders for delivery outside of the UK. By placing an order with us you are warranting that you are legally capable of entering into binding contracts and that you are at least 18 years old.

Payment

Orders can be paid for via the following payment methods: Visa, MasterCard, Delta/Connect, Switch or Amex.
Payment must be received by us in full prior to delivery, unless you have a specific trade agreement with us.
Products available, prices of these products and special offers are subject to alteration by us without notice as required but will not effect orders placed prior to the alteration unless the alteration is to correct a pricing error.
If an error is found on the website, you will be given the option to cancel your order, reorder at the correct price or change your order. We will try to be as accommodating as possible, however we will not be held responsible for any such errors.
In order to protect you and us from credit card fraud, additional proof of address such as a utility bill may be requested in the situation that the billing and delivery addresses are different.
When processing your order, the information provided will be subject to credit and fraud prevention checks.
All prices quoted on our Web Site include VAT.
While all reasonable care is taken to protect the confidentiality of your order and credit card details we cannot be liable if, through no fault of our own, these details are intercepted by and used by third parties. However in order to mitigate this risk our payment system operated by Protx uses secure technology.
Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products including and relevant delivery charges. The products will be at your risk from the time of delivery.

Ordering

Upon placing an order a confirmation email will be sent to you as soon as possible.
After placing an order with us, you will receive an email from us acknowledging that we have received your order. Please note that this email does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched.

Availability

You will receive confirmation of the delivery time of your order by email.
We will endeavour to deliver goods within the times stated but delivery dates are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods.
Please allow enough time for your items to be delivered before you organise installation as we cannot be held responsible for out of pocket expenses resulting from delays in delivery.

Delivery

Delivery is to mainland UK only.
We require you to sign a delivery note on receipt of the goods.
All of our deliveries are direct from the manufacturer / supplier / our own delivery agent and charges vary by product type and manufacturer and are as shown when you place your order.
This charge will be clearly displayed on your order confirmation.
Deliveries are booked on the condition that there is reasonable access for the safe and prompt delivery of the product. Any special requirements should be notified to us at the point of ordering. We will then try and accommodate your specific needs, however we must be notified of these in good time prior to the delivery.
The delivery service does not include installation of the product unless specified on our website.
We recommend that you do not book fitters to install your appliances until you have received and inspected your goods.
You should ensure that all manufacturer guidelines are complied with in the siting and use of the goods.
We reserve the right to charge for delivery again if you are not present on the original agreed delivery date, therefore resulting in a failed delivery.

Installation

Appliances can only be connected to existing standard services designed for the relevant appliance type.
Gas appliances must only be installed by a Corgi registered engineer.

Returns

If you are contracting as a consumer, you may cancel a contract at any time within seven working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with the following paragraph.
When you return a product to us (for instance, because you have cancelled the contract or because you claim that the product is defective), we will examine the returned product and will notify you of your refund via email within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible, in any case within 30 days of the day we received your cancellation or the day we confirmed to you via email that you were entitled to a refund for delivery of the defective product.
Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning them to us.
Products MUST be inspected upon delivery and refused if any damage is found. No claims for visible damage will be accepted after item has been signed for.
It is your responsibility to ensure that you have signed for the correct number of goods delivered.
Any visible damage should be identified to the delivery personnel and noted on their delivery note at the time of refusal.
Do not fit or use a product that is incorrect or different to that which was ordered. Failure to comply with this instruction will deem that you have accepted the goods and you we will be unable to return or replace them because they are incorrect or different to that which was ordered. Your statutory rights are not affected.

Cancellation

You have the right, under the Distance Selling Regulations, to cancel your order within seven days of delivery, starting the day after the goods are received. This must be done in writing, via e-mail to our contact details on the contact page of this website.
Under the same regulations you have a duty to take reasonable care of the products. You must not have used them and must have kept them in the condition in which they were delivered.
Products returned by you within the seven-day cooling off period will be refunded in full including the cost of sending them to you. However you will be responsible for the cost of returning them to us.
You must return the products to us immediately, in the same condition in which you received them at your own cost and risk.
You will not have any right to cancel a contract for the supply of a Samsung by Bradshaw product as they are custom built to individual specification.
If you cancel an order after the goods have been delivered, you will be charged the ACTUAL COST of collecting the item. Because we may subsidise our delivery cost when we initially deliver the item to you, the actual cost of collection may be more than you paid for the initial delivery. The cost will be deducted from any refund that is due to you.
Where you cancel your order under the Distance Selling Regulations, we will refund your money within 30 days of the day you cancelled your order.
When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you. If we receive an item that either is not in the condition we sent it or has missing components it will be deemed that you have not taken reasonable care of the goods. If we receive an item that you have not taken reasonable care of, we shall charge you a fee equivalent to the reduction in the item’s value. If the item has missing components we shall charge you a further fee to cover the cost of these items. These costs will be deducted from any refund that is due to you.

Faulty Items

All products are covered by a 12 month minimum manufacturer guarantee against faulty workmanship and materials, subject to manufacturer conditions. The details of the guarantee will be delivered with your product.
The guarantee will not apply if the fault arises from fair wear and tear in our reasonable opinion, deliberate damage, accidental damage, negligence, abnormal working conditions, failure to follow manufacturer instructions, misuse or alteration or repair of the goods without manufacturer approval.
The manufacturer’s guarantee is provided in addition to the rights you have as a consumer and accordingly, your statutory rights are not affected.
If your product does not work or appears not to be working correctly, please first check the manufacturers instruction book to ensure that it has been installed and is being used correctly.
If your product is faulty and you wish to make a claim under the manufacturer’s guarantee, you must in the first instance contact the manufacturer from the guarantee details provided. Please feel free to involve Jemappliances in the process and we will assist in any way we can.
You should always refer to the operating, care and maintenance instructions in relation to each product.

Refunds

All requests for refunds must be made in writing. Requests can be made by email.
All refunds due for whatever reason (other than cancellations under the Distance Selling Regulations) will be made within 30 days of collection of the product.
Any deductions applicable, such as collection charges, will be deducted from the refund due.